Privacy and Cookie Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

In this policy, “we”, “us” and “our” refer to Durham-Duplex (USA) Inc. For more information about us, see Section 13.

2. How We Use Your Personal Data

We may process your personal data for the purposes and on the legal bases set out below:

  • Usage Data: Information about your use of our website and services (e.g. IP address, browser type, geographical location, referral source, time spent on pages). Source: Google Analytics. Purpose: analysing site usage and improving services. Legal basis: legitimate interests.
  • Account Data: Your name and email address provided by you. Purpose: operating our website, providing services, ensuring security, backups, and communications. Legal basis: legitimate interests.
  • Profile Data: Information you include in your profile (e.g. name, address, phone number, DOB, interests). Purpose: enabling and monitoring use of the site and services. Legal basis: legitimate interests.
  • Service Data: Information provided in the course of service use. Purpose: service delivery, security, backups, and communication. Legal basis: legitimate interests.
  • Enquiry Data: Information you submit when enquiring about goods or services. Purpose: marketing, offers, and sales. Legal basis: legitimate interests.
  • Transaction Data: Contact details, payment details, and transaction history. Purpose: supplying goods/services and maintaining transaction records. Legal basis: performance of a contract and legitimate interests.
  • Notification Data: Information provided when subscribing to email updates or newsletters. Purpose: sending communications. Legal basis: performance of a contract.
  • Correspondence Data: Communications sent via website forms, email, or other means. Purpose: communication and record-keeping. Legal basis: legitimate interests.
  • Legal Data: Any data necessary for establishing, exercising, or defending legal claims. Purpose: protection of legal rights. Legal basis: legitimate interests.
  • Risk Management Data: Data necessary for insurance coverage, managing risks, or obtaining professional advice. Legal basis: legitimate interests.

We may also process your personal data where required by law or to protect vital interests.

3. Providing Your Personal Data to Others

We may disclose your personal data:

  • To any member of our group of companies where necessary for business purposes.
  • To insurers and/or professional advisers for risk management and legal purposes.
  • Where disclosure is required by law, to protect vital interests, or for legal proceedings.

4. Retaining and Deleting Personal Data

  • Personal data will be retained only as long as necessary for the purposes set out in this policy.
  • Data may be archived securely when no longer actively required but may be retained where necessary for legal or regulatory purposes.

5. Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes.
Where appropriate, we may notify you by email.

6. Your Rights

Under data protection law, you have the following rights:

  • Access to the personal data we hold about you.
  • Correction of inaccurate or incomplete data.
  • Erasure of your data where no longer necessary.
  • Restriction of processing under certain circumstances.
  • Objecting to processing for marketing purposes.
  • Data portability (where applicable).

Requests may require proof of identity. We may charge a fee where legally permitted.

7. About Cookies

  • A cookie is a small file stored in your browser.
  • We use cookies for authentication, security, personalisation, analysis, and consent management.
  • Service providers such as Google Analytics also use cookies. Google’s Privacy Policy: https://www.google.com/policies/privacy/.
  • Most browsers allow cookies to be blocked or deleted. Blocking cookies may impact website usability.

8. Our Details

This website is owned and operated by Durham-Duplex (USA) Inc

Principal place of business: 1025c, Waynesboro, 22980 VA, USA

You can contact us:

  • By post, at the above address.
  • Using our website contact form.
  • By telephone, on the number published on our website.
  • By email, at the address published on our website.

9. Data Protection Officer

Durham-Duplex (USA) Inc's Data Protection Officer is available on email: FD@durham-duplex.com

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